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    Customer Service

    Registering

    • Why do I need to register?

      You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access.

      You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.

    • How do I register?

      Simply click on “my account” and you will be provided with a direct link that will walk you through the process.

      If you have never purchased from us before, you must register with us to place an order. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our register page.

    • What if I forget my password?

      Simply visit this link. If you ever forget your password again, there is always a link on the “my account” page. By providing your email address, via a secure, encrypted connection, KirnaZabete.com will email you a new password that you may later change by visiting “my account” once you log-in successfully.

      Passwords are case sensitive and must include a number or punctuation character.

    • How do I change my password?

      Once you log-in to your account, you may change your password by clicking on “my account”. Then click on “Account Information”. Next click on the link that says: “Change password”. Enter your new password and click on “Submit”.

      “My account” is a useful destination for configuring your KirnaZabete.com account to your liking.

    • How do I make changes to my account profile?

      Log into your account, and click on “Account Information” located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit”

      The changes you have made will now be saved to your profile.

    Shopping Online

    Shipping and Handling

    Returns and Exchanges

    Gift Services

    • What gift wrap/box services do you offer?

      KirnaZabete.com will gift box your order providing you select this option at the time of purchase. Gift wrap service is subject to a $10 charge, in addition to any other applicable shipping and handling fees. This gift service includes a matte finished white structured gift box with our red logo and the item(s) wrapped in tissue inside the box.

      You are asked at checkout to include a gift message if you desire. This message is printed on a gift card, and included with the gift box. The recipient will receive a blank invoice with the return/exchange form. Footwear cannot be gift boxed.

    • How do I purchase a gift certificate?

      Gift certificates are available for purchase online. We offer gift certificates in the predetermined dollar amounts featured on our site.

      You may add this item to your cart and proceed to checkout for purchase. Gift certificates are delivered using USPS, with no shipping charges. You may choose to have your gift certificate shipped using another shipping method at an additional cost.

    • How do I redeem my gift certificate?

      To make a purchase using your gift certificate you must first register on our site. (see “how do I register”). At the checkout screen you will be able to enter your gift certificate number in the field “Redeem your gift certificate”.

      This will deduct the full amount of the gift certificate from your order total. If your gift certificate is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases.

    Contacting Kirnzabete.com