Return Policy

US Returns Policy
By placing an order on KirnaZabete.com, you acknowledge and agree to the terms of our Return Policy as stated below:
* Items must be returned new, in their original condition and with all garment tags still attached. Merchandise returned without the original tags attached will not be accepted.
* All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our Returns Department as soon as possible.
* Shoes must be returned in their original, undamaged shoebox as this is considered part of the product.
* All merchandise discounted at 50% or more, or marked "Final Sale", is considered FINAL SALE. Items designated as FINAL SALE cannot be returned or exchanged.
* To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided.
* A pre-paid UPS shipping label is provided for your convenience. No postage is required upfront. A $10 return shipping fee will be deducted from your final refund.
* All returns are to be registered with our Returns Department at returns@kirnazabete.com. Please note that returns cannot be accepted without a Return Authorization Number. A Return Authorization Number must be requested within seven days of order delivery. Return Authorization requests made after seven days will be evaluated based on the discretion of the Returns Department, and may be declined.
* A Return Authorization Number is issued solely as a preliminary return management measure. Please note that a Return Authorization does not guarantee that a return will be accepted if the merchandise is found to be damaged, missing garment tags or otherwise not in original condition. If you are returning a product due to defect, please include this information when requesting a Return Authorizaton.
* A Return Authorization is valid for seven days from the date of issue. The return shipment must be submitted to UPS or an alternate shipping provider within this seven day period. Returns shipped after the expiration of this seven day period may be declined or assessed a restocking fee, subject to the discretion of the Returns Department.
* Please contact customerservice@kirnazabete.com with any questions about our Return Policy.


PLEASE NOTE THAT MERCHANDISE PURCHASED ON KIRNAZABETE.COM CANNOT BE RETURNED AT THE KIRNA ZABETE STORE. ITEMS PURCHASED AT THE KIRNA ZABETE STORE MUST BE RETURNED IN-STORE, IN ACCORDANCE WITH THEIR RETURN POLICY. WE APOLOGIZE FOR ANY INCONVENIENCE.

 

Exchanges
Due to the select nature of our merchandise, KirnaZabete.com regrets that we cannot guarantee availability of merchandise for exchanges. Please contact returns@kirnazabete.com for exchange assistance.

 

Unreturnable Items
Fragrances, any plastic-wrapped item, lingerie, and bathing suits are final sale and cannot be returned.

 

International Returns Policy
Due to the sometimes lengthy delivery and customs clearance time for international orders, we must require that Return Authorization requests for all international orders be made within 48 HOURS of receipt of delivery. International returns must be received within seven business days from issuance of Return Authorization. Return shipping for all international orders is the responsibility of the customer, and we strongly suggest the purchase of insurance for the full value of any return merchandise, in addition to delivery confirmation or order tracking. We cannot accept responsibility for any return merchandise that is lost or damaged in transit. For full information about international returns, please contact returns@kirnazabete.com.

 

Shipping Policy

Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours.

Orders placed on Friday after 1 PM EST will begin processing on the following Monday. KirnaZabete.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

You may be required to sign for your package upon delivery. 

DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.


Shipping Restrictions

We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not deliver to freight forwarding addresses, which includes Aramex addresses.  By placing an order on KirnaZabete.com, you verify that the shipping address you provide is not a freight forwarding company.