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Returns & Exchanges

  • Return Policy
     
    Need to make a return? Sadness! To be eligible for return, items must be returned new, unused, in their original condition and with all KIRNA ZABÊTE & designer garment tags still attached. Merchandise returned without the original tags attached will not be accepted.
    Returns must be requested within 7 days of delivery and must be returned to us within 7 days of the request. Returns that do not meet any part of our policy may not be accepted and may be sent back to the customer. Additionally, repeated returns made by a customer will be monitored and the account may be suspended.
     
    If you are still deciding whether or not to keep an item please take extra care with the following:
    BAGS: Please handle light-colored bags with caution as dark clothing can transfer dye to light-colored goods.
    SHOES: When trying on shoes, please do not scratch the soles or mark the shoe box. Returns must also include the dust bag and undamaged shoebox, as these are considered part of the product. Please place the shoe box inside of the original shipping box in order to prevent damage to the shoe box during shipping.
    SWIMWEAR: All swimwear is FINAL SALE, without exception.
    BOOKS: Must be returned with the protective cover and packaging.
    TECHNOLOGY: Must be returned in the original packaging.
    COLORS: We have made every effort to display the colors of our products that appear on KIRNA ZABÊTE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.
     
    Please note that the following items are considered FINAL SALE:
    Swimwear and all merchandise discounted at 50% or more, or marked FINAL SALE. Items designated as FINAL SALE cannot be returned or exchanged. If a FINAL SALE item is sent back without approval Kirna Zabête reserves the right to send back to the customer.
    Lastly, all merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our customer service team as soon as possible.
     
  • How to Request a Return or Exchange
     
    At this time, all orders placed on kirnazabete.com must be returned or exchanged through kirnazabete.com.
    We hope that you love your purchase! However, if you are unhappy and have read our Return Policy, you do have 7 days from receiving your order to request a return or exchange. To do so, email [email protected] with your order number, requesting a return. We will then send you a return shipping label to use to send your purchase back in its original packaging. You can then drop off your package to any authorized UPS drop-off location.
    No postage is required upfront, but a $10 return shipping and handling fee will be deducted from your final refund.
     
  • Returning a Gift
     
    If you have received an item as a gift, you may exchange it for store credit to use on KirnaZabete.com. We won’t tell! Please contact us at [email protected] or 1.877.595.8878 for assistance.
     
    You will be able to use the credit on any future purchase, but please be aware that you may be required to pay any cost difference and additional shipping, taxes, and/or import duties if the total cost of the new item is greater than your balance.
     
  • Exchanges
     
    Didn’t get the correct size or changed your mind? If you wish to exchange an item, please email [email protected] or call 1.877.595.8878 with your order number. If the item you wish to exchange is in stock, we will be able to place the item on hold and ship it out to you once we receive your return.
     
  • Refunds
     
    All correctly returned items will be credited as either a store credit or a refund to the original purchaser’s credit card excluding shipping costs. Once we’ve received your return, your refund will be processed in the original form of payment within seven to ten business days.
    You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from KirnaZabete.com.
     
  • International Returns
     
    Due to the sometimes lengthy delivery and customs clearance time for international orders, we must require that Return Authorization requests for all international orders be made within 48 HOURS of receipt of delivery. International returns must be received within seven business days from issuance of Return Authorization. Return shipping for all international orders is the responsibility of the customer, and we strongly suggest the purchase of insurance for the full value of any return merchandise, in addition to delivery confirmation or order tracking. We cannot accept responsibility for any return merchandise that is lost or damaged in transit. We regret that we are not able to refund international shipping charges nor any duties/taxes paid for both outgoing shipments and returns.