Talk to us! Couldn't find your answer below? Email [email protected] for product information, help with ordering, and all other questions.
You can also reach us at 1.877.KZ.LUVS.U (1-877-595-8878) Monday-Friday 10:00AM-5:00PM Eastern Standard Time. We look forward to hearing from you!


  • How To Shop
    Kirna Zabête offers the best edit of the best designers of today and tomorrow. If you know what you are looking for, you may want to use the search bar in our top menu navigation.
    If you are browsing, you can also use the links in our top menu navigation to explore our edit by category or by designer. For more fashion ideas, visit our KZLOVES categories, or get inspired by our blog, Fashion Feed.
    Once you have found an item you would like to purchase, select your size (if necessary), and click on “Add to Bag” from the product’s page. You can then review all of the items in your shopping bag by clicking on the icon in the top right-hand corner of the page.
    If you change your mind about an item, you can either remove it from your shopping bag, or add it to your wish list to save it for a later shopping trip.
    When you’re ready to enter in your billing and shipping information, either checkout with PayPal or click “Proceed to Checkout.”
    If you are located outside of the U.S. or are using an international credit card outside of PayPal, you will need to select “International Checkout.”
  • Modify or Cancel an Order
    If you need to modify or cancel your order, please email [email protected] or call 1.877.595.8878 as soon as possible. If your order has already shipped, we unfortunately will not be able to make any modifications.
  • Item Availability
    We make every effort to keep sufficient stock of items listed on our site, but sadly we do occasionally sell out. If your order does happen to go through with an item that is out of stock, we will reach out to let you know and offer replacement options if available.
    Additionally, we are also happy to notify you if a sold-out item you wish to purchase becomes available in the future. Just let us know!
  • Sizing Information
    Not sure what size you are? General size charts can be found on each product page. However, because sizing does vary between designers, please do not hesitate to contact us at [email protected] or 1.877.595.8878 if you need additional information about the item you are interested in.
  • Payment Methods
    We accept PayPal as well as the following credit cards: Visa, MasterCard, American Express, and Discover. If you have a site credit, you are also able to apply the balance to your purchase.
  • Security
    Our secure servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels over the Internet to our order management system.
    We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.
    Kirna Zabête does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.
    If you have any questions about our privacy and security policies, please contact us at [email protected].
  • Gift Services
    You can’t go wrong with a gift from KZ! When selecting your preferred shipping method you will be able to indicate whether or not your purchase is a gift. If you select this complimentary option, you are able to include a gift message with your order. The recipient will receive the item gift-wrapped with your gift message.
  • Gift Cards
    Go ahead and give them what they’ve always wanted. Gift cards for use on are available for purchase. Please email us at [email protected] or call 1.877.595.8878 with the gift card amount you wish to purchase. The gift card will be delivered via email directly to the recipient, or to you to forward yourself.  
  • Promotions
    Lucky you! If you have a promotional code, you may enter it in the box provided at checkout. Please note that some exclusions may apply, and unfortunately we are only able to accept one promotional code at a time. Please contact [email protected] or 1.877.595.8878 if you need assistance applying promotional codes.
  • Pre-Ordering
    Pre-Ordering an item guarantees you the dress, shoe, or bag of your dreams, before anyone else. A select number of highly exclusive styles are available for pre-order on These items are not currently in stock but will become available soon. Because of their exclusivity, when you order an item marked "Pre-Order" you will be charged the full amount at the time of purchase including taxes and shipping. You will receive our standard order confirmation email, but we will reach out to you via email once your item is in-stock and again once it has been shipped to you. You may cancel a pre-order purchase before it ships. Once the item has shipped, however, our standard return policy applies. Unfortunately, promotional codes are not eligible to be used on pre-order items.