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    Return Policy

    OUR POLICY

    By placing an order on KirnaZabete.com, you acknowledge and agree to the terms of our Return Policy as stated below.
    * By placing an order on KirnaZabete.com, you acknowledge and agree to the terms of our Return Policy as stated below.

    * Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to request a Return Authorization Number (RAN) to exchange or return.

    * All returns are to be registered with our Returns Department. Please note that returns cannot be accepted without a Return Authorization Number. Return Authorization requests made after 7 days will be evaluated based on the discretion of the Returns Department, and may be declined.
    A pre-paid UPS shipping label is provided for your convenience once our customer service team has approved your Return or Exchange. No postage is required upfront. A $10 return shipping fee will be deducted from your final refund. Customers must use the KIRNA ZABÊTE official return label, other forms of return might not be accepted.

    Items must be returned new, unused, in their original condition and with all KIRNA ZABÊTE & designer garment tags still attached. Merchandise returned without the original tags attached will not be accepted. Returns that do not meet our policy will not be accepted and will be sent back to the customer.


    To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided.

    A Return Authorization Number is issued solely as a preliminary return management measure. Please note that a Return Authorization does not guarantee that a return will be accepted if the merchandise is found to be damaged, missing garment tags or otherwise not in original condition. If you are returning a product due to defect, please include this information when requesting a Return Authorizaton.

    All merchandise is quality-inspected prior to shipment. If you find a product to be defective, please notify our Returns Department as soon as possible.

    Please contact our customer care team by emailing [email protected] if you have any further questions.

    Final Sale Items

    Fragrances, swimwear and all merchandise discounted at 50% or more, or marked "Final Sale", is considered FINAL SALE. Items designated as FINAL SALE cannot be returned or exchanged.  If a FINAL SALE item is sent back without approval Kirna Zabete reserves the right to send back to the customer.

    Exchanges

    Due to the select nature of our merchandise, KIRNA ZABETE regrets that we cannot guarantee availability of merchandise for exchanges.  We will try our hardest to meet our customer’s needs and hope to be able to assist your exchange.

    Repeated Returns

    We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your KIRNA ZABÊTE account.

    Late Returns

    Your purchase should be sent back to us within the 10 days of receiving your order. Returns outside of this period are accepted at the discretion of KIRNA ZABÊTE.

    Clothing

    Please take care trying on items as all products must be returned in a new and unused condition with all KIRNA ZABÊTE and designer garment tags still attached.

    Bags

    Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

    Shoes

    When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and undamaged shoebox, as these are considered part of the product. Please place the shoebox inside another box in order to prevent damage during shipping.

    Swimwear

    Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.  All swimwear is FINAL SALE.

    Books

    As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

    Technology

    Technology products should be returned in the original packaging.

    Faulty goods

    Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

    If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your KIRNA ZABÊTE account and send the faulty goods back to us within 30 days of receiving your order.

    Colors

    We have made every effort to display the colors of our products that appear on KIRNA ZABÊTE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.


    PLEASE NOTE THAT MERCHANDISE PURCHASED ON KIRNAZABETE.COM CANNOT BE RETURNED AT THE KIRNA ZABETE STORE. ITEMS PURCHASED AT THE KIRNA ZABETE STORE MUST BE RETURNED IN-STORE, IN ACCORDANCE WITH THEIR RETURN POLICY. WE APOLOGIZE FOR ANY INCONVENIENCE.

    International Returns Policy
    Due to the sometimes lengthy delivery and customs clearance time for international orders, we must require that Return Authorization requests for all international orders be made within 48 HOURS of receipt of delivery. International returns must be received within seven business days from issuance of Return Authorization. Return shipping for all international orders is the responsibility of the customer, and we strongly suggest the purchase of insurance for the full value of any return merchandise, in addition to delivery confirmation or order tracking. We cannot accept responsibility for any return merchandise that is lost or damaged in transit. For full information about international returns, please contact [email protected].

    Shipping Policy

    Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours.

    Orders placed on Friday after 1 PM EST will begin processing on the following Monday. KirnaZabete.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.

    You may be required to sign for your package upon delivery. 

    DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.

    Shipping Restrictions

    We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not deliver to freight forwarding addresses, which includes Aramex addresses.  By placing an order on KirnaZabete.com, you verify that the shipping address you provide is not a freight forwarding company.