Refund policy

No price adjustments will be provided for items purchased on sale or promotion.

Standard policy: All eligible returns must be returned within 14 days of receiving your order. Returns requested after this window will not be processed. Please email with any concerns and always include your order # in the subject line. 

Please email with your reason for returning and we will then send you a return shipping label.

Please use the original packaging to return the item, or risk the return coming back damaged and unacceptable.

To be eligible for return, items must be returned new, unused, in their original condition and with all KIRNA ZABÊTE and designer garment tags still attached. Merchandise returned without the original tags attached will not be accepted and will be sent back. Masks and items discounted at 50% off or more are FINAL SALE and cannot be returned or exchanged. 

Additionally, repeated returns made by customers will be monitored and your account may be suspended.

If you are still deciding whether or not to keep an item please take extra care with the following:

SWIMWEAR: Please try on all swimwear over underwear for sanitary reasons. All returned merchandise must bein "as-received" condition with tags and panty liners in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.

BAGS: Please handle light-colored bags with caution as dark clothing can transfer dye to light-colored goods.

SHOES: When trying on shoes, please do not scratch the soles or mark the shoe box. Returns must also include the dust bag and undamaged shoebox, as these are considered part of the product. Please place the shoe box inside of the original shipping box in order to prevent damage to the shoe box during shipping.

JEWELRY: Must be returned with tags attached. Returns will not be accepted if the tag is torn or removed.

BOOKS: Must be returned with the protective cover and packaging.

TECHNOLOGY: Must be returned in the original packaging.

COLORS: We have made every effort to display the colors of our products that appear on KIRNA ZABÊTE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. 

Lastly, all merchandise is quality-inspected prior to shipment. If you find a product to be defective, please email as soon as possible.