FAQ

Kirna Zabête offers the best edit of the best designers of today and tomorrow. If you know what you are looking for, you may want to use the search bar in our top menu navigation.

If you are browsing, use the links in our top menu navigation to explore our edit by collection or by designer. For more fashion ideas, visit our Shop By Style collections, or get inspired by our blog, From K to Z.

Once you have found an item you would like to purchase, select your size (if necessary), and click on “Add to Bag” from the product’s page. You can then review all of the items in your shopping bag by clicking on the shopping bag icon or clicking “Continue to Purchase.”

If you change your mind about an item, you can either remove it from your shopping bag, or add it to your wish list to save it for a later shopping trip.

When you’re ready to enter in your billing and shipping information, select “Continue to Payment Method”.

If you need to modify or cancel your order, please email customerservice@kirnazabete.com as soon as possible. If your order has already shipped, we unfortunately will not be able to make any modifications.

We make every effort to ensure that the products you see online are available to purchase. If your order does happen to go through with an item that is out of stock, we will reach out to let you know as soon as possible and offer replacement options if available.

Additionally, we are also happy to notify you if a sold-out item you wish to purchase becomes available in the future. Just let us know!

Not sure what size you are? General size charts can be found on each product page.

However, sizing varies by designer. The KZ team is here to help you look and feel your best! Chat with one of our stylists via the message icon below on size, fit, or how to style?

We accept PayPal, Apple Pay, Klarna and ShopPay as well as the following credit cards: Visa, MasterCard, American Express, and Discover. If you have a store credit or a gift card, you are also able to apply the balance to your purchase.

With ShopPay, powered by Shopify, pay in full at checkout or split your purchase into 4 equal installments*. Make debit or credit card payments every two weeks or turn on automatic payments. No hidden fees, no interest, no late fees, and no impact on your credit score.

*ShopPay payment options are offered by Affirm and are subject to an eligibility check. Not available in New Mexico. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.

Our secure servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels over the Internet to our order management system.

We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.

Kirna Zabête does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.

If you have any questions about our privacy and security policies, please contact us at customerservice@kirnazabete.com.

We are happy to gift wrap your purchase! Please email customerservice@kirnazabete.com if your purchase is a gift.

Physical gift cards are available for purchase on kirnazabete.com and can be both online or at any of our stores. If you would like a virtual copy of your gift card, please contact us at customerservice@kirnazabete.com after you have placed your gift card order. If you wish to purchase a gift card in an amount that is not listed, just let us know!

If you've returned product, the refunded amount will return to the gift card. Please note you can only refund back to gift cards 3 times.

Online promotional codes are only applicable to full-priced items online and cannot be used in stores.

Please note that exclusions apply to Gift Cards, Sale, Special Orders, Home and the following designers:

Alaia, Anne Sisteron, Ara Vartanian, Audrey Cohen, Bea Bongiasca,  Bottega Veneta, CWW by Christina Pucchi, Celine, Dale Novick, Dior, Emily Weld Collins, Grazia & Marica Vozza, Gucci, Guitar, Jennifer Creel, L'Atelier Nawbar, Libertine, Loewe, Love Thy Rival, Monica Rich Kosann, Puttini, Renna, Ritique, Saint Laurent, Sauer, Siena, The Khaite X Elhanati, Valentino, Zahava

Promotions cannot be combined with other offers and must be used by the date provided. Limit 1 per customer, per order.

A select number of highly exclusive styles are available for pre-order on KirnaZabete.com. These items are not currently in stock but will become available soon. Because of their exclusivity, when you order an item marked "Pre-Order" you will be charged the full amount at the time of purchase including taxes and shipping. You will receive our standard order confirmation email, but we will reach out to you via email once your item is in-stock and again once it has been shipped to you. You may cancel a pre-order purchase before it ships. Once the item has shipped, however, our standard return policy applies. Unfortunately, promotional codes are not eligible to be used on pre-order items.

Kirna Zabête is committed to protecting the health and safety of our clients and employees. In stores and offices, Kirna Zabête maintains physical distancing of at least 6-10 feet between customers and employees at all times. Kirna Zabête requires personal protective equipment, according to the CDC guidelines, for all employees and customers. Our employees are frequently tested and perform regular temperature checks. In order to prevent the spread of Covid-19, our stores and offices are professionally sanitized three times a week.

Price Matching
Price matching is determined on a case-by-case basis. The item must be identical in size and color and in-stock both on Kirna Zabête and the competitors website to be considered. Please email customerservice@kirnazabete.com to inquire. 

Price Adjustments
Price adjustments may be made on new sale items that were purchased for full price within 24 hours of purchase. The item must be identical in size and color and in-stock on www.kirnazabete.com. To inquire about a price adjustment, please email customerservice@kirnazabete.com. 

No price adjustments will be provided for items purchased on sale or promotion.

Products marked as "Final Sale" cannot be returned or exchanged.

Creating account allows you to save your favorite items in a wish list, keep track of your past orders, save addresses for quicker checkout in the future, and more! To create an account, click here, and follow the directions on the page.

To reset your password for any reason, click here. You will receive an email with instructions on how to securely create a new password. Passwords are case sensitive and should include a number and symbol for maximum security. If you need assistance resetting your password, please contact customerservice@kirnazabete.com.

Take advantage of your Address Book to make the checkout process easier. Access your Address Book from your Account Dashboard and store any billing or shipping address you may want to use in the future

Keep track of your favorite items. You can add an unlimited number of items to your Wish List directly from item product pages. Please note that items in your Wish List are not reserved and can still sell out if you don’t act quickly!

Our newsletter subscribers are the first to know about KZ’s newest arrivals, the latest trends, styling tips, and VIP promotions. You can opt-out at any time from the “unsubscribe” link found at the bottom of any marketing email.

Orders are processed Monday through Friday, 10am to 5pm and are fulfilled from our Soho warehouse. In some cases your order may contain merchandise coming from our other locations. For this reason, please allow up to 48-72 hours of processing time on any order before shipment. Orders are prioritized based on shipping speed selected. Please call us if you would like a more accurate estimate of when you may receive your order.

NOTE: Orders may be processed 24-48 hours slower during the Black Friday / Cyber Monday time period.

Kirna Zabete has partnered with FedEx to ship worldwide. We regret that we are unable to refund shipping or duties/taxes on internationally shipped orders on returns. Standard shipping results in orders being processed within 2-3 business days (excluding weekends and holidays), and being delivered within 5-7 business days after processing. PO Boxes are not allowed.

Free Ground Shipping and Returns on Orders Over $500, before tax. Offer valid within the U.S. only, to the 48 contiguous states. We are unable to deliver to APO/FPO addresses or P.O. Boxes.

In-store pickup is complimentary. If you would like to pick up your order, please select one of our four stores at online checkout and we will notify you when your order is ready.

We partner with FedEx to ship to over 200 countries worldwide! Shipping rates, duties and taxes are automatically calculated at checkout based on your shipping address. Orders typically take up to 10-12 business days to arrive. Unfortunately, we are unable to offer overnight shipping service internationally.

We regret that we are unable to refund shipping or duties/taxes on internationally shipped orders on returns.

Once your order has shipped, you will receive a shipping confirmation email that contains a tracking number. Please contact us at customerservice@kirnazabete.com with your order number if you do not receive your shipping confirmation email and we will be happy to resend it.

No price adjustments will be provided for items purchased on sale or promotion.

Standard policy: All eligible returns must be returned within 14 days of receiving your order. Returns requested after this window will not be processed. Please email customerservice@kirnazabete.com with any concerns and always include your order # in the subject line.

Please email customerservice@kirnazabete.com with your reason for returning and we will then send you a return shipping label.

Please use the original packaging to return the item, or risk the return coming back damaged and unacceptable.

To be eligible for return, items must be returned new, unused, in their original condition and with all KIRNA ZABÊTE and designer garment tags still attached. Merchandise returned without the original tags attached will not be accepted and will be sent back. Masks and items discounted at 50% off or more are FINAL SALE and cannot be returned or exchanged. 

Additionally, repeated returns made by customers will be monitored and your account may be suspended.

If you are still deciding whether or not to keep an item please take extra care with the following:

SWIMWEAR: Please try on all swimwear over underwear for sanitary reasons. All returned merchandise must bein "as-received" condition with tags and panty liners in place. If items are soiled, damaged, worn, used or in other than as received condition, they will be returned to the customer.

BAGS: Please handle light-colored bags with caution as dark clothing can transfer dye to light-colored goods.

SHOES: When trying on shoes, please do not scratch the soles or mark the shoe box. Returns must also include the dust bag and undamaged shoebox, as these are considered part of the product. Please place the shoe box inside of the original shipping box in order to prevent damage to the shoe box during shipping.

BOOKS: Must be returned with the protective cover and packaging.

TECHNOLOGY: Must be returned in the original packaging.

COLORS: We have made every effort to display the colors of our products that appear on KIRNA ZABÊTE as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Lastly, all merchandise is quality-inspected prior to shipment. If you find a product to be defective, please email customerservice@kirnazabete.com as soon as possible.

If you have received an item as a gift, you may exchange it for store credit. Please contact us at customerservice@kirnazabete.com for assistance.

If you wish to exchange an item, please email customerservice@kirnazabete.com with your order number. If the item you wish to exchange is in stock, we will be able to place the item on hold and ship it out to you once we receive your return.

To return your item(s), please email customerservice@kirnazabete.com with your reason for returning and we will then email you a Fedex return shipping label. Please send your purchase back in its original packaging. If you received your order in multiple packages, you may send your item(s) back in one box with all packing slips included. You can then drop off your package to any authorized FedEx drop-off location.

Please note that we cannot guarantee returns sent using a shipping method other than the label we provide. For any return questions you may email customerservice@kirnazabete.com

All correctly returned items will be credited as either a store credit or a refund to the purchaser’s original payment method, excluding return shipping costs. Once we have received and accepted your return, you can expect it to be processed within 3-10 business days.

Please note that your banking institution may require additional days to process and post this transaction to your account. Please contact your bank with additional questions.

Due to the sometimes lengthy delivery and customs clearance time for international orders, we must require that Return Authorization requests for all international orders be made within 48 HOURS of receipt. International returns must be received within seven business days from issuance of Return Authorization. Return shipping for all international orders is the responsibility of the customer, and we strongly suggest the purchase of insurance for the full value of any return merchandise, in addition to delivery confirmation or order tracking. We cannot accept responsibility for any return merchandise that is lost or damaged in transit. We regret that we are not able to refund international shipping charges nor any duties/taxes paid for both outgoing shipments and returns.